Articles in Patient Experience

Better Communication - Real-Time

by Todd Fisher on

Communication is key to good patient care and a tablestakes capability for all healthcare practitioners.... Read full article

Moving from Healthcare Consumer to Guest

by Todd Fisher on

We are all guest in a consumer driven healthcare model. Healthcare providers must adapt to this model and raise the bar on patient experience while at the same time reducing cost.... Read full article

Right Care, Right Time, Right Place

by Todd Fisher on

Aligning the right care givers, at the right time and in the right setting is key to quality care and patient experience.... Read full article